Frequently Asked Questions
Answers to the most common questions about ordering, customization, lead time, shipping, and warranty for STEELIN office chairs. Can’t find yours? Talk to our team →
Our standard MOQ is 50 pieces per model and color. For mixed containers we can combine several models to reach the MOQ. Lower quantities are available for sample orders.
Yes. We provide samples at a discounted sample price, and the sample cost is refundable against your future bulk order. Sample lead time is 5–7 days after confirmation.
Absolutely. We offer full OEM/ODM service — custom logo, color, fabric/material, and gift box or carton packaging with your own brand.
Bulk production takes 25–35 days after deposit and confirmation of specifications. Peak season may be slightly longer; we confirm an exact timeline together with your quote.
We mainly accept T/T (30% deposit, 70% before shipment) and can discuss L/C for large orders. PayPal is available for sample payments.
Our products are built to BIFMA and EN 1335 standards and can be tested by SGS/BV. Certificates and test reports are provided on request.
We provide a 2–3 year warranty against manufacturing defects, with free spare-parts replacement during the warranty period.
Yes, we ship worldwide by sea (FCL/LCL), air, or express. We work with reliable freight forwarders and can deliver DDP/DAP to your port or warehouse.
Simply contact us through the form or WhatsApp and we will send the latest catalog, specifications, and EXW/FOB pricing within 12 hours.
Our factory and headquarters are in Langfang, Hebei, China — about 1 hour from Beijing and 2 hours from Tianjin Port, which keeps shipping fast and costs competitive.